Shipping policy

Shipping

After processing, your order will be delivered to a transport company that will do everything possible to ensure that it is delivered as quickly as possible to the address you gave us, in complete security.
At the same time, receive an e-mail with the order code and other necessary elements so that you can track the delivery of your order.

Delivery Information

Our deliveries are made during business hours Monday through Friday and are guaranteed by DHL, GLS or DPD, with an Express service. In order to ensure prompt delivery, someone must be present to sign for the package.
In case of delivery difficulties, the carrier will contact you to arrange a second delivery, or will leave a postcard indicating how you can pick up your order.
Please be attentive of the sms and information you may receive from the shipping company.

 

Delivery Time

DHL, GLS and DPD will do everything to have your order delivered in the shortest possible time. However, we cannot guarantee an exact number of days, but a safety range so that you can have a rough estimate of when you can expect your order, in the most popular destinations and in the most popular cities in those destinations. On average, we may be talking about intervals between 2 and 9 working days, depending on the geographical area and countries of destination.
There are destinations that, due to their geographic specificity, we do not yet cover, so we regret that we cannot meet your expectations. We promise to be brief in finding efficient solutions so that we can reach you. See here, what are the expected delivery times.

Shipping Costs

To find out the estimated shipping costs for your order, please simulate them in your shopping cart, as expenses associated with your order.
For orders over 50 kg, you should contact us to find the best solution for delivery.
There are destinations that, due to their geographical specificity, we do not yet cover, so we regret that we cannot meet your expectations.
We promise to be brief in finding efficient solutions so that we can reach you.

Insurance

All our shipments are covered by transport insurance and the value is already included in the shipping costs associated with your order.

Damaged Orders

Before shipment our products are carefully inspected and we take pride in the high quality standards they guarantee.
However, it is the customer's right to check the quantity and condition of the goods upon delivery. If your order shows clear signs of damage or leakage, or detects any deficiency or missing item, we ask you to refuse an order by asking the shipping company to return it with this indication.
You should alert or file a claim with the shipping company, as well as inform Pure Brands within 7 days of delivery.
If the product is not in the best condition, you still have 7 days to inform Pure Brands, so that we can proceed to send a new shipment.

Returns and Cancellations

Under our Total Satisfaction Guarantee, if the product does not fully meet your expectations you may return it within 14 days of receipt of order at your home and we will immediately refund the amount spent.
The product should be in perfect condition and returned in its original packaging, with no signs of use and so that we can provide you with a better service, we would appreciate it if you could explain the reason for the return. However, we remind you that we will only refund the cost of returning items that were delivered in error or with a defect.

Any exchange or return is subject to confirmation by Pure Brands, Ltd, after analysis of the state of the items to be returned. After receiving the items at our facilities, we will proceed to a careful analysis of them and the return will only be accepted if the following requirements are met

a) The product(s) has not been used;

b) The product(s) maintain(s) their original characteristics and labels intact;

c) The product(s) are complete and were shipped together with all the material that accompanied the original order.

The package, duly franchised, should be sent to us at
Pure Brands, Lda.
Zona Industrial de Oliveira do Hospital, Lote 17A
3400-060 Oliveira do Hospital
Portugal